Frequently Asked Questions

You can send us links to any consumer products from Japanese online stores and marketplaces that are permitted for international shipment. Clothing, footwear, electronics, cosmetics, spare parts, collectibles, household goods — anything sold by Japanese online retailers.

 Important: Some categories cannot be shipped internationally. These include lithium batteries and rechargeable batteries, flammable liquids (such as nail polish and aerosols), perishable products, weapons and replicas, and prohibited substances. If you are unsure, contact our manager and we will check the specific item.

We purchase products only from official retailers and trusted sellers on Japanese marketplaces. As soon as each item arrives at our warehouse in Japan, we check it against your order, inspect the packaging for damage and verify the expiration date where applicable. Before shipment, all orders are additionally reinforced and carefully prepared for international transportation to ensure maximum protection during transit.

Use the “Add Links” button in the menu or website footer. Paste the link to the product page from any Japanese online store, specify the required details (size, colour, quantity), and our manager will promptly calculate the total cost.

We have separated orders into two carts so that you do not have to wait unnecessarily. Products from our catalogue have fixed prices and are added to the first cart, where you can pay instantly by card. External links to Japanese websites require manual verification to protect you from purchasing restricted products. These requests are added to the second cart and become available for payment only after our manager has confirmed the price and verified that the product can be purchased and exported.

We accept major bank cards issued by foreign banks. All payments are processed through certified, encrypted payment gateways that comply with international security standards (PCI DSS). Our service does not have access to or store your card details, and after a successful transaction, you immediately receive an official electronic receipt.

The total price consists of two parts:

1. The product price at the Japanese store.

2. International shipping — calculated individually based on the parcel’s weight, dimensions and the carrier’s rates.

The entire process consists of three stages:

1. Purchase — within 1 business day after payment is confirmed.

2. Warehouse processing — domestic delivery from the seller to our warehouse in Japan takes 2–5 business days.

3. International delivery to you — 4–18 days, depending on the shipping method and destination country.

Shipping is calculated separately for each shipment and depends on the destination country. The final shipping cost depends on the available shipping method, as well as the parcel’s weight and dimensions, and is calculated by the manager after the order has been processed.

As soon as your parcel is handed over to the shipping company, you will receive a tracking number by email and in your Personal Account. You can track the shipment on the carrier’s website.

We monitor every shipment and promptly resolve any delivery issues. If the problem occurs due to our error during the purchasing or warehouse processing stage in Japan, we guarantee full compensation for the cost of the product.

 If a delay or loss occurs due to the Japanese shipping company, we will handle communication with the logistics provider on our side. We will promptly initiate an official shipment search, provide all necessary documents and assist you in resolving the issue as quickly as possible. However, as we are not the shipping company, the final claim processing time depends on the specific carrier’s procedures.

Important: To process a claim in the event of damage, you must inspect the parcel immediately upon delivery and document any damage by taking photographs and, where possible, obtaining an official damage report. Please send a copy of the report and the photographs to our support team, and we will assist you in obtaining compensation.

Returning a product to a Japanese store from abroad because it “does not fit” or you “changed your mind” after the product has been shipped is not possible. All purchases are final.

However, an order may be canceled and the funds refunded in the following regulated cases:

 Produсt is unavailable: If a catalogue product or a product submitted via an external link has already been paid for, but during the purchasing process we discover that the seller has discontinued or removed the product from sale, the order will be canceled. The full amount (100%) will be promptly refunded to your bank card or, at your request, credited to the internal balance of your Personal Account.