Shipping
How Does Our Shipping Process Work?
For your convenience, all items you add are organized in your account dashboard according to how they were ordered. Payment for the items and international shipping is charged separately from your account balance in Japanese yen (¥ / JPY).
Items from Our Catalog: These are products listed in the stores featured on our website. You can pay for them directly from your account balance, and we’ll begin processing your order right away.
Please note that items sourced from the Japanese domestic market may occasionally be temporarily out of stock or discontinued. If an item cannot be purchased, your order will be canceled and the full amount refunded to your account balance.
Purchase Requests Submitted Through Links: These are items you find on external Japanese websites. Your request is sent to our team for review. A staff member checks availability and confirms the exact price in Japanese yen before you pay from your account balance.
International Delivery Methods
We offer the following shipping methods:
EMS — Japan Post's express international mail service. Average delivery time: 4–10 days.
International Parcel Post — Standard international postal service. Average delivery time: 6–18 days.
International Air Packet — Air shipping for smaller packages weighing up to 2 kg. Average delivery time: 6–18 days.
Japan Post Surface Mail (Seamail) — Economical ocean shipping for heavier or larger shipments. Average delivery time: 1–3 months. In exceptional cases, surface transportation may take up to 6 months.
Please note: All delivery times are estimates and may be affected by weather, customs processing, transportation disruptions, political or economic events, and other circumstances beyond our control.
Shipping Costs
International shipping costs depend entirely on the shipping method you select, as well as the actual weight and dimensional size of your package.
You choose the items you want to ship, either individually or as a consolidated package, and our team prepares the shipment. Once the package has been packed and weighed, you can select the shipping method that best suits your preferred delivery time and budget, if multiple options are available.
Click Pay for Shipping to pay for the shipment. The shipping cost will be deducted from your account balance.
If only one shipping method is available for your destination, our manager may automatically deduct the shipping cost from your account balance.
If your balance is insufficient, you will be prompted to add funds before the package can be shipped.
Shipping Large or Oversized Items
Large or oversized items may be purchased and shipped, but they require prior approval from our support team.
Submit the item through the link request form in your Account Dashboard. Our manager will check whether the item falls within the maximum size and weight limits of available shipping carriers and will advise you of the available shipping options and rates.
Customs Delays & Import Duties
If your package is held by customs in the destination country or additional documentation is required, the recipient is responsible for contacting the local customs authority and resolving the issue.
Upon request, we can provide invoices and shipping documents. However, our service cannot represent you before customs authorities or influence their decisions.
Any customs duties, import taxes, fees, or related risks are the responsibility of the recipient and are not included in our service fees or international shipping costs.
Items Prohibited from International Shipping
Certain items are strictly prohibited from international shipment. These may include:
Explosives and flammable substances
Alcohol-based perfumes and fragrances
Nail polish
Loose lithium-ion batteries shipped separately from devices
Weapons
Items subject to current Japanese sanctions or restrictions
Items prohibited from import under the laws of the destination country
The buyer is responsible for ensuring that all items comply with the import regulations of their destination country.
Frequently Asked Questions
When Will My Order Be Delivered?
Total delivery time consists of two main stages:
1. Domestic shipping within Japan: Delivery from the seller's online store to our warehouse in Toyama, Japan, generally takes 2–5 business days.
International shipping: Delivery from Japan to your country generally takes 4–18 days for air-shipping methods, depending on the carrier, destination, and customs processing time.
Please note that delivery estimates are not guaranteed and may be affected by customs clearance, weather, holidays, carrier delays, and other circumstances beyond our control.a
Will My Order Have a Tracking Number?
Yes. Every international shipment is assigned a unique tracking number.
You can track your package using the tracking information shown in your Account Dashboard. The tracking number will appear automatically after your package has been packed and handed over to the shipping carrier in Japan.
My Package Is Stuck in Customs
Our service acts as a purchasing agent and arranges the transfer of your items to the shipping carrier. We cannot influence the decisions or procedures of government customs authorities.
If your shipment is held by customs, you may need to complete standard customs procedures or provide additional information or documentation, including confirmation of the declared value.
Any additional costs, obligations, or legal issues arising from customs clearance are the responsibility of the recipient.
Please note: If you place frequent orders containing multiple identical or similar items, you are responsible for considering the frequency and contents of your shipments to avoid having them classified as commercial shipments by the customs authorities in your destination country.
Customs authorities may apply additional requirements to shipments that appear to be intended for commercial use or resale. Depending on the destination country and the circumstances, this may include requests for import licenses, written explanations, additional documentation, shipment delays, or other measures.
We are not responsible for customs decisions regarding the classification or intended use of your shipment.
My Package Arrived Damaged
All items undergo a basic inspection at our warehouse in Japan to check that the order matches the purchased items and to identify obvious visible damage or defects before export.
All outgoing packages are required to be insured.
If your package is damaged during international transportation, inspect the package immediately upon delivery, whether at the post office or when receiving it from the courier. If there is visible damage, request that it be officially documented by the carrier and obtain a damage report.
Send a copy of the report, along with clear photos or video of the package and its contents, to our support team through the support chat so that we can assist with the insurance claim.
Insurance coverage is subject to the applicable carrier and insurance terms and conditions.
Reshipping a Returned Package
If a package is returned to our warehouse in Japan due to an issue caused by the recipient — such as an incorrect address, an expired storage period, or refusal to pay applicable customs duties — the package can only be reshipped after the reason for the return has been resolved.
In this case, the customer is responsible for paying the full international shipping cost again, as well as any costs charged by the carrier for returning the package to Japan.
Shipping Tips & Recommendations
For the fastest and safest delivery possible, we recommend following these guidelines:
Carefully and accurately enter the recipient's full name, phone number, and complete delivery address.
Check the duty-free import threshold in your country and keep the value of your shipment within the applicable limit if possible.
Always inspect the outside of the package when you receive it, before signing for delivery.
If you notice any damage, make sure it is officially documented by the carrier before accepting the shipment whenever possible.
If you have any questions or concerns, contact our support team before your package leaves our warehouse in Japan.