Returns

Returning a product to a Japanese store from abroad because it “does not fit” or you “changed your mind” after the product has been shipped is not possible. All purchases are final.

Returns are accepted only in the following cases:

The product has expired.
You received a product different from the one you ordered.
The product arrived damaged.

How to Request a Return

If the product has expired:

Please send us a clear photo showing the product’s expiration date.

If you received the wrong product:

Please send us a clear photo showing the product you received.

If the product arrived damaged:

Please provide a damage report or other official documentation issued by the delivery company.

Order Cancellation

In exceptional circumstances, an item may become unavailable from the seller or may no longer be purchasable for reasons beyond our control, even after payment has been made. In such cases, the order will be canceled, and the full amount paid for the unavailable item will be credited to your Japanese Market account balance.

If you cancel before we purchase the item: You will receive a 100% refund of the item's price to your Japanese Market account balance.
If we have already purchased the item: If the seller accepts returns and you request cancellation before the item is shipped from our warehouse, the item's price will be credited to your Japanese Market account balance, subject to any applicable return shipping costs or other costs incurred in connection with the return.

If you choose to withdraw funds from your account balance to your bank card or PayPal account, any applicable payment provider fees for the refund or transaction reversal will be deducted from the refund amount.

When an Order Cannot Be Canceled

Orders that have already been shipped to the destination country cannot be canceled.

Refunds

If a Product Is Discontinued or No Longer Available

If an order is canceled because a product has been discontinued or removed from sale, we will issue a full refund for the unavailable product(s) to your original payment method or, at your request, credit the amount to your account balance.

If Some Items in Your Order Are Unavailable

If only some of the items in your order are unavailable, we will refund the full price of those items to your original payment method or credit the amount to your account balance.

If Your Package Is Returned to Us

If your package is returned to us due to an incorrect or incomplete shipping address, unpaid customs fees, or other reasons beyond our control, we will refund the amount paid for the products.

Shipping costs are non-refundable when a package is returned because of:

An incorrect or incomplete shipping address
The package was not claimed
The recipient was unavailable
The recipient refused delivery
Unpaid import taxes, customs duties, or other fees required by the destination country
Any other reason beyond our control

In these situations, we are charged for both the original shipment and the return shipment. Therefore, any refund will be issued after deducting the original shipping cost, return shipping charges and any other additional charges, including taxes, duties, and other fees incurred when returning the product to Japan.